This Refund and Return Policy applies to business-to-business (B2B) orders and services provided by Appar Global. Custom apparel manufacturing is built to your specifications; therefore, returns and refunds work differently than for standard retail consumer purchases. Please read this policy together with your quotation, purchase order, and any manufacturing agreement.
1. Custom and bulk orders
Products manufactured to your tech packs, samples, or approved specifications are generally considered final sale once production has been authorized. We do not offer open-ended “change of mind” returns for custom bulk goods, as materials are ordered and capacity allocated specifically for your project.
2. Deposits and milestone payments
Deposits and milestone payments (e.g., for development, sampling, materials, or tooling) are typically non-refundable once work has been committed or materials ordered, unless your written agreement states otherwise. If a project is cancelled before such commitment, any refund or credit will be as agreed in your quote or contract.
3. Defects and non-conformance
If goods do not conform to the agreed specifications or approved samples, you must notify us in writing within the inspection period defined in your agreement (or, if not defined, promptly after receipt and in any case before resale or further processing). We may, at our discretion:
- Arrange replacement or repair for confirmed defects attributable to our workmanship or agreed specs;
- Offer a credit toward a future order; or
- Provide a partial refund where a full remedy is not feasible, subject to investigation.
Claims must include reasonable evidence (e.g., photos, packing lists, inspection reports). We may require return of defective goods or third-party inspection before final resolution.
4. Shipping damage and loss
Risk of loss and title often pass as defined in your Incoterms (e.g., EXW, FOB) or shipping terms. For damage or loss in transit, claims should be filed with the carrier under the applicable insurance or freight terms. We will assist with documentation where reasonably possible.
5. Color, hand-feel, and minor variance
Textile production may involve acceptable tolerances for shade, weight, and hand-feel within industry standards and lab dip approvals. Variations within agreed tolerance ranges do not constitute a defect eligible for return or refund unless your contract sets stricter limits.
6. Samples
Development and fit samples are produced for evaluation and approval. Fees for samples are generally non-refundable unless your agreement provides otherwise. Revisions may incur additional charges.
7. Refund processing
When a refund is approved, it will be processed to the original payment method or agreed account, unless another method is required by law or banking rules. Processing times depend on banks and payment providers.
8. Chargebacks and disputes
We encourage you to contact us first to resolve any issue. Initiating a chargeback without good-faith effort to resolve the matter may affect ongoing business terms.
9. Consumer sales
If we sell to end consumers in specific jurisdictions, mandatory local consumer rights (e.g., cooling-off periods) may apply in addition to this policy. Where such laws conflict, we will comply with applicable consumer regulations.
10. Changes
We may update this policy from time to time. The “Last updated” date at the top of this page will change accordingly. For orders, the policy version referenced in your agreement or order confirmation applies unless we notify you of material changes.
11. Contact
For returns, refunds, or quality claims, contact your Appar Global representative or use the contact options on our website under Support (e.g., Contact Us, Get a Quote).