Appar Global Support
Need help with your apparel sourcing? Appar Global Support offers dedicated assistance from product development through post-delivery, ensuring your experience is seamless and stress-free.
What We Offer
- 24/7 Live Chat: Instant help for urgent inquiries.
- Ticketing System: Track your issues and resolutions.
- Dedicated Account Manager: Personalized service and proactive updates.
- Knowledge Base: In-depth articles, tutorials, and best practices.
- Regional Specialists: Experts fluent in local regulations and languages.
How It Works
- Submit a Request: Via chat, email, or support portal.
- Ticket Assignment: Routed to the most qualified specialist.
- Issue Resolution: Real-time collaboration and updates.
- Follow-Up: Satisfaction survey and next-step recommendations.
Frequently Asked Questions (FAQs)
- What are your support hours?
Live chat: 24/7. Ticket and email: Mon–Fri, 8 AM–8 PM GMT+6. - How quickly will I get a response?
Chat: Immediate. Ticket: Under 2 hours. - Can I request training?
Yes, schedule one-on-one or group training sessions. - Do you offer phone support?
Phone support is available for enterprise clients. - Where is the support portal?
Accessible via your client dashboard or our website. - Are there self-service options?
Yes, browse our Knowledge Base for articles and video tutorials. - How do I escalate urgent issues?
Use the ‘High Priority’ flag in your ticket or call your account manager. - Do you provide onboarding assistance?
Yes, new clients receive a dedicated onboarding package. - Is support included in my contract?
Standard support is included; premium SLA upgrades are optional. - How can I provide feedback on support?
Email feedback@apparglobal.com or complete a survey after ticket closure.
Related Resources
Get Assistance Now
Visit our Support Center or chat with us live to resolve your queries instantly.