Refund and Returns Policy

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Refund and Returns Policy – Hassle-Free Apparel Returns and Buyer Protection

At Appar Global, we value your trust and are committed to ensuring that every purchase meets your expectations. We believe in making our refund and return process as clear, comprehensive, and customer-friendly as possible—especially for global apparel buyers, brand managers, and sourcing agents working with Bangladesh-based production partners.

Understanding Our Return Policy

Our refund and return policy is designed to accommodate diverse client needs while upholding transparency and accountability. Whether you’re returning a single sample or managing a full production order, this policy outlines what to expect.

  • Transparent timelines for returns and refunds
  • Dedicated support for all return-related queries
  • Streamlined coordination for domestic and international orders

Our Step-by-Step Returns Process

To ensure a smooth experience, follow the structured 4-step return procedure below:

  1. Verify Eligibility

    • Items must be unused, unwashed, and returned in original packaging
    • Must be initiated within 30 days of delivery
    • Applies to both retail samples and bulk shipments (custom products excluded unless defective)
  2. Initiate Return Request

    • Contact our support team with order ID, reason for return, and images (if applicable)
    • We will issue a Return Authorization Number (RAN) within 24–48 hours
  3. Ship Items Back

    • Carefully pack the items and send to the return address provided in your RAN email
    • Include RAN and proof of purchase inside the package
  4. Inspection & Refund Processing

    • Once received, our QC team will inspect the items within 2–3 business days
    • Refunds are initiated via the original payment method and typically reflect within 5–7 business days

Pro Tip: For international clients, we recommend using a trackable courier service to avoid customs delays or loss in transit.

What Sets Us Apart

Unlike third-party return platforms like ReturnLogic and Loop Returns, Appar Global handles every return internally, ensuring faster decision-making, personal attention, and real-time tracking. Our team coordinates directly with production and logistics to minimize disruptions.

  • No chatbots—real humans assist you from start to finish
  • Returns linked to both sample-stage and bulk-stage workflows
  • Secure and compliant return handling for international clients

Frequently Asked Questions (FAQs)

1. Which items are eligible for return?
Unused items in their original condition and packaging returned within 30 days of delivery.
2. What is the refund timeline?
Refunds are processed within 5–7 business days after inspection.
3. Will I be refunded for original shipping fees?
Shipping fees are refunded only if the item was damaged, defective, or incorrect.
4. Can I request an exchange instead of a refund?
Yes, exchanges are available for the same product type depending on availability.
5. What if the product is defective or arrived damaged?
Contact support within 72 hours of receipt. Include photos to expedite your resolution.
6. Is proof of purchase required?
Yes. A receipt, invoice, or order confirmation must be included with your return.
7. Who pays for return shipping?
Customers are responsible unless the item is faulty or a shipping error occurred.
8. Are international orders eligible for return?
Yes. We accept returns from most international destinations, subject to the same timelines.
9. What if my refund hasn’t arrived yet?
First check with your payment provider. If the issue persists, contact our support team.
10. Are promotional or discounted items returnable?
No. Items marked as final sale or discounted cannot be returned or exchanged.

Related Resources

Still Need Help?

Our team is here to ensure your satisfaction every step of the way.
Chat with Support or file a return request through your account dashboard.